Website Rules and Guidelines

Last Updated 2/21/25

Prohibited Activities

Users of this website are strictly prohibited from engaging in the following activities:

- Hacking or attempting to gain unauthorized access to systems or accounts.

- Sending spam, phishing attempts, or other unsolicited communications.

- Posting or sharing hate speech, illegal content, or confidential information.

- Committing fraud, engaging in deceptive practices, or identity misrepresentation.

- Infringing on intellectual property rights, including unauthorized copying or redistribution of proprietary

Content

- Engaging in data mining, scraping, or other unauthorized data collection activities.

- Circumventing security measures or exploiting vulnerabilities in the website's infrastructure.

User Content and Engagement

- Users may leave comments on blog posts; however, this website does not function as a community platform.

- Any comments posted must adhere to professional conduct and avoid harassment, abuse, or inappropriate

language.

- Users are permitted to learn from blog content, but copying and redistributing materials is not allowed.

User Accounts

- Users may create accounts to access services and features.

- Accounts may be suspended or subject to legal action depending on the severity of policy violations.

- Any attempt to gain unauthorized access to systems will result in immediate account termination.

Automation and Third-Party Access

- Automated bots and web scrapers are strictly prohibited from interacting with the website.

- Third-party integrations, external tools, or API access are not supported at this time.

Intellectual Property and Ownership

- Users are allowed to use knowledge obtained from blog posts to aid personal or professional development.

- Unauthorized copying and redistribution of website content is strictly forbidden.

Enforcement and Violations

- Violations of these rules may result in immediate account suspension, legal action, or other necessary

Enforcement measures.

- Severe violations may lead to a permanent ban from the platform.

Reporting Violations

- Users can report violations via the website's contact form or by email support.

- All complaints will be thoroughly investigated before action is taken.

Legal Compliance

- This website complies with GDPR, CCPA, EU Cookie Law, Privacy Policy requirements, Terms and

Conditions, and applicable security standards.

- No geographic restrictions are currently in place for accessing this website.

Final Note

These guidelines ensure a safe and professional environment for all users. Failure to adhere to these rules will

result in appropriate enforcement actions.

PRIVACY POLICY

Last Updated: 2/21/2025

INTRODUCTION

Welcome to P21 Tech Guy ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains

how we collect, use, and protect your information when you use our website.

INFORMATION WE COLLECT

We collect the following types of information when you use our website:

- Personal Information: Name, email address, phone number, and payment details.

- Usage Data: We may collect automated data such as IP addresses, device type, and browsing history.

HOW WE USE YOUR INFORMATION

We use your data for:

- Logins & Account Management: To create and manage your member account (all users must have an

account to access our services).

- Payments: To process transactions securely through PayPal.

- Newsletters & Communications: To send updates, promotions, or important notifications.

- Analytics & Improvements: To understand user behavior and improve our website.

WHO WE SHARE YOUR DATA WITH

We do not sell your personal information. However, we may share data with:

- Payment Processors (PayPal) to securely handle transactions.

- Analytics Services (Google Analytics) to track website performance.

- Website Hosting & Management (Squarespace) for site functionality.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and tracking tools to improve your experience. Users must accept cookies before browsing the

website.

HOW YOU CAN CONTROL YOUR DATA

You have the right to:

- Access or update your personal data (log in to your account or contact us).

- Request data deletion (currently, we do not offer a self-service deletion option; please contact us for

assistance).

- Opt out of marketing emails (click the unsubscribe link in any email).

DATA RETENTION

We retain user data indefinitely unless a deletion request is made.

SECURITY MEASURES

We take reasonable security steps (encryption, secure payment processing) to protect your data, but no online

method is 100% secure.

REFUND & PAYMENT INFORMATION

- Payment processing is handled entirely by PayPal.

- We may store refund-related payment details for a period of time as required by our refund policies.

THIRD-PARTY LOGINS

We allow users to log in using third-party authentication services.

CHANGES TO THIS POLICY

We may update this Privacy Policy. Any changes will be posted here, and we will notify users if needed.

CONTACT US

Currently, we do not have a dedicated customer support email or contact form for privacy-related requests. If

you have any concerns, please reach out through your account settings or other available methods.

COOKIE POLICY

Last Updated: 2/21/2025

INTRODUCTION

P21 Tech Guy ("Company," "we," "our," or "us") is committed to ensuring transparency in our data collection and usage practices. This Cookie Policy explains how we deploy cookies and similar tracking technologies on our website and how users can control their preferences. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

DEFINITION OF COOKIES

Cookies are small text files that a website places on a user's device when they visit a website. These files enable the website to recognize the user's device, store preferences, and enhance overall functionality. Cookies can be "session cookies," which are deleted when a browsing session ends, or "persistent cookies," which remain stored on a device until manually deleted or they expire.

PURPOSE AND CATEGORIES OF COOKIES WE USE

We employ cookies to optimize user experience, analyze website performance, and facilitate targeted marketing. The following categories of cookies may be used:

• Strictly Necessary Cookies: Essential for website operation, enabling core functionalities such as user authentication and security measures.

• Performance and Analytics Cookies: Collect aggregated data on user interactions to assess and enhance website performance.

• Functionality Cookies: Store user preferences and custom settings to provide a more personalized browsing experience.

• Advertising and Tracking Cookies: Deployed by third-party advertisers and analytics providers to track user activity and deliver tailored advertisements.

THIRD-PARTY COOKIES AND DATA SHARING

We may collaborate with third-party service providers, such as Google Analytics and advertising networks, which deploy their own cookies to collect behavioral data. These third parties operate under their own privacy and cookie policies, which we do not control. We encourage users to review their respective policies for further information.

MANAGING COOKIE PREFERENCES

Users retain full control over cookie preferences and can modify settings through their browser configurations. Most web browsers provide options to:

• Disable all cookies or restrict specific types.

• Receive notifications when cookies are being placed.

• Delete stored cookies at any time.

For comprehensive instructions on managing cookies, please refer to your browser's documentation.

UPDATES TO THIS COOKIE POLICY

We reserve the right to amend this Cookie Policy to reflect changes in legal requirements, technological advancements, or our business operations. Any modifications will be posted on this page with an updated "Last Updated" date. Users are encouraged to review this policy periodically to stay informed of our cookie practices.

CONTACT INFORMATION

If you have any questions regarding this Cookie Policy or require further clarification, please contact us through our official communication channels as listed on our website.

Refund & Return Policy

Last Updated: February 27, 2025

Introduction

Welcome to P21 Tech Guy ("we," "our," "us"). Your satisfaction is important to us. This Refund & Return

Policy explains how we handle refunds, cancellations, and modifications for our services.

General Information

P21 Tech Guy provides consulting services and subscription-based services. This policy outlines the terms

under which refunds, cancellations, and modifications are handled.

Service Refund Eligibility

- Consulting Services: No refunds are provided for consulting services rendered.

- Subscription Services: Customers may cancel their subscription at any time, but the cancellation will take

effect on the first day of the next billing cycle.

- Non-Refundable Services: All services provided by P21 Tech Guy are non-refundable.

- Refund Requests: Clients cannot request refunds at any time.

- Partial Refunds: No partial or full refunds will be issued.

Refund Process

- Refund Requests: Refunds are not offered; therefore, there is no process for requesting them.

- Processing Time: Not applicable.

- Refund Method: Not applicable.

- Fees for Refunds: No fees apply as refunds are not issued.

Cancellations & Modifications Policy

- Service Cancellations: Customers may cancel a service within five (5) days after signing the quote.

- Refund Eligibility for Cancellations: No refunds are issued for cancellations.

- Cancellation Fees: A 100% cancellation fee applies if the customer cancels on the same day the service

was scheduled.

- Modifications: Service modifications are not allowed after purchase.

No-Show & Late Cancellation Policy

- No-Show Policy: Customers who fail to attend a scheduled consultation or service session forfeit their

payment.

- Rescheduling Policy: Customers may reschedule without penalties if they provide at least two (2) business

days' notice.

- One-Time vs. Ongoing Services: The same policies apply to both one-time and subscription services.

Warranty & Satisfaction Guarantee

- Guarantees: P21 Tech Guy does not offer any service guarantees.

- Revisions: No free revisions are provided if a service does not meet expectations.

- Adjustment Requests: Clients may request service adjustments within 24 hours of service completion.

Exceptional Circumstances

- Unforeseen Circumstances: No exceptions will be made for refunds due to business closures, legal issues, or

other unforeseen circumstances.

- Small Business vs. Enterprise Clients: Refund policies apply uniformly to all clients, regardless of

business size.

Customer Support & Dispute Resolution

- Refund Disputes: Clients are not permitted to dispute refund-related matters.

- Arbitration or Mediation: P21 Tech Guy does not offer arbitration or mediation for refund disagreements.

- Charge Disputes: If a client disputes a charge, they must submit a form through the 'Contact Us' page with

transaction details.

Legal & Compliance Considerations

- Regulatory Compliance: No known state, federal, or industry regulations impact this refund policy. P21 Tech

Guy is based in Ohio.

- Agreement Requirement: Customers must agree to this refund policy before purchasing services. A

checkbox confirming agreement to the terms and conditions is required before checkout.

- For any inquiries regarding this policy, please contact us through our website.

Subscription & Membership Policy

Last Updated: February 27, 2025

Introduction

Welcome to P21 Tech Guy ("we," "our," "us"). This Subscription & Membership Policy outlines the terms for subscribing to our Pro Membership Plan, including billing, cancellations, and renewals.

General Information

P21 Tech Guy offers subscription-based services. This policy defines the terms regarding billing, cancellation, and automatic renewals.

Subscription Plans & Benefits

Pro Plan:

• Unlimited technical support

• Weekly office hours

• 10 hours of technical consulting

• Unlimited P21 Assistant Requests

• Restrictions: The Pro Plan provides full access, and accounts cannot be shared or transferred.

• Free Trials: No free trials are currently available.

Billing & Payment Terms

• Billing Frequency: Subscribers can choose between monthly or yearly billing.

• Accepted Payment Methods: Credit card, Stripe, and PayPal.

• Setup Fees: No setup fees or additional charges apply.

• Price Changes: We may introduce new pricing plans in the future, and customers will be notified in advance.

Automatic Renewals & Subscription Management

• Auto-Renewal: All subscriptions automatically renew at the end of the billing cycle.

• Renewal Notifications: Users will receive advance notice of renewal.

• Plan Changes: Subscribers cannot upgrade or downgrade between plans.

• Updating Payment Information: Users can update their payment details through their account settings.

Cancellation Policy

• How to Cancel: Users can cancel their subscription through the website.

• Cancellation Deadline: Cancellations must be made at least 2 days before renewal to avoid future charges.

• Access After Cancellation: Subscribers will retain access until the end of the billing period.

• Early Cancellation Fees: Early cancellations may incur a penalty.

Refund Policy

• Refund Eligibility: No refunds are provided under any circumstances.

• Partial Refunds: Not available for mid-cycle cancellations.

• Refund Processing: Not applicable since refunds are not issued.

Account Suspension & Termination

• Policy Violations: Accounts may be suspended or terminated for violating our terms.

• Notification: Users will be notified prior to suspension or termination.

• Refunds for Termination: No refunds will be issued for accounts terminated due to violations.

Customer Support & Dispute Resolution

• Support Contact: Users can reach out via email for subscription-related inquiries.

• Billing Disputes: All disputes must be submitted via email.

• Failed Payments: There is no grace period—subscriptions will be canceled immediately upon payment failure.

Legal & Compliance Considerations

• Agreement to Policy: By purchasing a subscription, users agree to this policy. A checkbox confirming agreement to the terms will be required at checkout.

• For inquiries regarding this policy, please contact us through our website.

Terms and Conditions

Last Updated: February 27, 2025

Introduction Welcome to P21 Tech Guy ("we," "our," "us"). These Terms and Conditions govern your use of our website and services, including subscription-based services, refund policies, data privacy, and website usage guidelines. By using our services, you agree to comply with these terms.

Subscription & Membership Policy General Information P21 Tech Guy offers subscription-based services. This policy defines the terms regarding billing, cancellation, and automatic renewals.

Subscription Plans & Benefits Pro Plan:

• Unlimited technical support

• Weekly office hours

• 10 hours of technical consulting

• Unlimited P21 Assistant Requests

• Restrictions: The Pro Plan provides full access, and accounts cannot be shared or transferred.

• Free Trials: No free trials are currently available.

Billing & Payment Terms

• Billing Frequency: Monthly or yearly billing options.

• Accepted Payment Methods: Credit card, Stripe, and PayPal.

• Setup Fees: No setup fees apply.

• Price Changes: Customers will be notified in advance of pricing changes.

Automatic Renewals & Subscription Management

• Auto-Renewal: Subscriptions renew automatically.

• Renewal Notifications: Users will be notified before renewal.

• Plan Changes: No upgrades or downgrades allowed.

• Payment Updates: Users can update payment details in their account settings.

Cancellation Policy

• How to Cancel: Through the website.

• Deadline: At least 2 days before renewal.

• Access After Cancellation: Retained until the billing period ends.

• Early Cancellation Fees: May apply.

Refund Policy

• No refunds under any circumstances.

• No partial refunds for mid-cycle cancellations.

Account Suspension & Termination

• Policy Violations: Accounts may be suspended or terminated.

• Refunds for Termination: No refunds for violations.

Customer Support & Dispute Resolution

• Support: Contact via email.

• Billing Disputes: Must be submitted via email.

• Failed Payments: No grace period; subscriptions canceled immediately.

Refund & Return Policy Service Refund Eligibility

• Consulting Services: No refunds provided.

• Subscription Services: Cancellation effective next billing cycle.

• Non-Refundable Services: All services are non-refundable.

• Refund Requests: Not accepted.

• Partial Refunds: Not available.

Refund Process

• No refunds offered; no request process available.

Cancellations & Modifications Policy

• Service Cancellations: Within five (5) days after signing the quote.

• Refund Eligibility: No refunds for cancellations.

• Cancellation Fees: 100% if canceled on the same day.

• Modifications: Not allowed after purchase.

No-Show & Late Cancellation Policy

• No-Show: Payment forfeited.

• Rescheduling: Allowed with 2 business days' notice.

Warranty & Satisfaction Guarantee

• No service guarantees.

• No free revisions.

• Adjustment Requests: Within 24 hours of service completion.

Exceptional Circumstances

• No exceptions for refunds due to unforeseen circumstances.

• Policies apply uniformly to all clients.

Customer Support & Dispute Resolution

• No refund disputes permitted.

• No arbitration or mediation.

• Charge Disputes: Must be submitted through the website.

Legal & Compliance Considerations

• Agreement Requirement: Customers must agree before purchase.

Cookie Policy Introduction We use cookies to enhance user experience. By using our website, you consent to cookies.

Types of Cookies

• Strictly Necessary Cookies

• Performance and Analytics Cookies

• Functionality Cookies

• Advertising and Tracking Cookies

Third-Party Cookies

• Used by Google Analytics and advertising networks.

Managing Cookie Preferences

• Users can modify browser settings to control cookies.

Updates to This Policy

• Changes will be posted on this page.

Privacy Policy Information We Collect

• Personal Information: Name, email, payment details.

• Usage Data: IP addresses, device type, browsing history.

How We Use Your Information

• Account Management

• Payments via PayPal

• Communications and updates

• Analytics and improvements

Data Sharing

• No sale of personal information.

• Payment Processors: PayPal.

• Analytics: Google Analytics.

• Website Hosting: Squarespace.

Cookies & Tracking Technologies

• Users must accept cookies to browse the site.

User Rights

• Access, update, or request deletion of personal data.

• Opt out of marketing emails.

Data Retention

• Indefinite unless deletion is requested.

Security Measures

• Encryption and secure payment processing applied.

Refund & Payment Information

• Payments handled by PayPal.

Third-Party Logins

• Supported authentication services available.

Changes to This Policy

• Updates will be posted here.

Website Rules and Guidelines Prohibited Activities

• No hacking, phishing, spamming, or fraud.

• No posting hate speech or illegal content.

• No unauthorized data collection.

User Content and Engagement

• Comments must be professional.

• No redistribution of blog content.

User Accounts

• Required for access.

• May be suspended for violations.

Automation and Third-Party Access

• No bots or scrapers allowed.

• No third-party integrations or API access.

Intellectual Property

• Unauthorized copying is prohibited.

Enforcement and Violations

• Violations may lead to suspension, legal action, or permanent bans.

Reporting Violations

• Reports can be made through the website.

• Investigations will be conducted before action is taken.

Legal Compliance

• We comply with GDPR, CCPA, and other security standards.

Final Note

• These rules ensure a safe and professional environment. Violations will be enforced accordingly.